General Terms and Conditions of Business and Travel

all policies

1. Booking Policy
1.1Reservation
All bookings must be confirmed in writing by email and the signature of a contract. A detailed itinerary will be sent upon request.
True Sense Maroc undertakes to organize your trip to Morocco according to the instructions and descriptions provided on our websites, and confirmed by a quote and/or contract sent to you, by providing you with the agreed accommodation or equivalent, and by providing you with all the services included in the package you have chosen. Our services start from the moment you arrive in Morocco, your arrival and departure from your home country are at your expense.
1.2. Booking
The booking contract is concluded between True Sense Morocco and you upon receipt of your written registration, whether by email or letter. From this moment on, the rights and obligations resulting from the contract bind True Sense Morocco and you.
1.3. Travel Documents and Vaccinations
You are personally responsible for meeting passport, visa, and vaccination requirements, as well as for obtaining the necessary documents authorizing your entry into the country. Any inconveniences related to failure to comply with these requirements are your responsibility. It is imperative that you contact the Moroccan Consulate in your country of residence to inquire about any restrictions that may affect your travel to Morocco.

2. Price
The prices published on our website are indicative prices. The prices indicated on your personalized quote and validated in your contract are the final prices.
2.1. Deposit
A deposit of 30% of the total trip cost is required upon confirmation.
2.2. Final Payment
Full payment must be received 30 days prior to the client’s arrival in Morocco.
For last-minute bookings (within 15 days), 100% payment is required at the time of booking.
Failure to make payment within the prescribed timeframe may result in us not providing travel documentation or cancelling the trip.
3. Cancellation Policy
3.1. Client-Initiated Cancellation
If you are unable to complete the trip you have booked, you must notify us in writing, stating your reasons.The date True Sense Morocco receives the cancellation notice will determine the cost to be paid. Travel documents (contract + invoice) must be included with all requests.
3.2. Cancellation fees
Notice Before Arrival Cancellation Fee
More than 30 days 15% (admin fee)
30–15 days 30%
14–8 days 50%
7 days or less 100%

3.3. No-show or Early Departure
No refunds will be issued in these cases.
2.3 Refund Process
Any approved refund will be processed within 30 days and may be subject to third-party supplier policies.
3. Modifications
Any change to the itinerary after confirmation may be subject to additional costs, depending on availability and supplier flexibility.
4. Complaint
You must submit your complaints to our agency in writing no later than 30 days after your return. If the problem is reported late, the difficulties involved in clarifying the facts will be detrimental to your claims for compensation.
4. Force Majeure
We are not liable for cancellations or interruptions due to events beyond our control, including but not limited to natural disasters, strikes, pandemics, political unrest, or airline disruptions.
The agency also declines all responsibility for:
– Airline flight delays, regardless of the reason, which may interfere with your trip.
– All costs incurred as a result of these disruptions (transfers, hotels, meals, changes to transport fares, or additional transport)
– Airport changes and related costs
– Guides that we may be forced to change before and/or during the trip
5. Excursions & activities
Entrance tickets for cultural or sporting events may be subject to special conditions and are not always refundable.
6. You start the trip but cannot complete it
If for any reason you must end your trip before its completion, True Sense Morocco cannot refund the price of your package.
7. Interruption or Modification by True Sense Morocco
True Sense Morocco reserves the right to modify your travel program or any of the included services (e.g., accommodation, transportation, etc.) if unforeseen events so require. True Sense Morocco will nevertheless endeavor to provide you with equivalent services.
8. Travel Insurance
Travel insurance covering cancellations, delays, medical expenses, and repatriation is strongly recommended and the client’s responsibility.
9. Disputes and Applicable Law
In the event of a dispute or disagreement regarding the application of this contract, which cannot be settled amicably, the matter will be brought before the competent courts of Marrakech.
Registration for one of our trips or stays implies acceptance of these general terms and conditions.

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